FOR TRADE ONLY TERMS AND CONDITIONS FOR SALE OF MERCHANDISE
Please read our Terms and Conditions carefully. If you have any questions, please contact us.
New Accounts
All new accounts must be paid by credit card Visa MasterCard, AmericanExpress), or prepaid (by bank check, money order, or wire transfer).Jatex does not accept C.O.D. orders. Pre-payments must be cash (moneyorder or bank check only). Please note, we do not charge you card untilthe order is packed and actually ready to ship; unless your ordercontains custom furniture that requires a deposit. (See Custom Kilim Furniture Deposit section below)Minimum Order Requirements
Minimum opening order is $400.00, and minimum reorders are $100.00. Alllines except furniture can be combined to meet minimum. Due to the costin freight our minimum order containing furniture is $1,000.00. Orderswhich do not meet minimum will be charged a $30.00 processing fee.Terms
Initial orders and all orders under $500.00 must be pre-paid. JatexInt'l accepts VISA; MasterCard; AMEX; business and personal checks asforms of payment. Orders pre-paid by check require an additionalfifteen percent (15%) shipping charge; please ADD this amount to yourmerchandise total.Net 30 day terms may beapplied for after the completion of your first order and are subject tostrict credit approval. We require three (3) current trade references,one (1) bank reference and minimum of one year business credit historyto quality for credit application. Download our CREDIT APP here.
Custom Kilim Furniture Deposit
Due to the nature and construction of our custom Kilim Furniture, all custom furniture orders require a 50% non-refundable deposit upon placement of the order. Furniture orders received without the required deposit will not be processed and will delay your anticipated shipment date.Most custom Kilimorders require a four to eight (4 - 8) week lead time, depending on theseason. Projects that require a specific installation date must bespecified on the order at time of placement or in writing sentseparately including the order date, purchase order number ifapplicable, and the requested shipment date.
Delinquent Accounts / Refused Shipments
Delinquent accounts are automatically placed on a credit hold until allpast due balances and finance charges are paid. Orders placed during acredit hold must be prepaid. Consistently delinquent accounts willrevert to prepaid status. Delinquent accounts over 90 days will besubmitted to collections. Customer agrees that all collectionproceedings are subject to South Carolina jurisdiction. Customer willbe responsible for all collection costs and fees. An 18% (or $20.00minimum) finance charge will be applied to ALL past due accounts.Returned (NSF) or stop payment checks are subject to a $40.00 servicecharge. Orders which are paid by credit card after 30 day terms havealready been extended will incur a 3% service charge.Any changes toorders, including notification of cancellation must be submitted toJatex Int'l in writing. Without proper documentation any refusedshipments will be charged shipping cost plus a 15% restocking fee.
Pricing
All Prices are FOB: South Carolina and are subject to change withoutnotice. Items not listed on price list are discontinued. Shipping andhandling charges are not included in the product price. Large quantitydiscounts are available upon request. Contact UsBack Orders
Back orders over $50.00 will ship when available unless otherwise notedon the Sales Order. Back orders under $50.00 will be cancelled and mustbe reordered.Claims
Upon receipt of shipment, inspect all packages and report visibledamage to the carrier upon acceptance. All damaged merchandise must bereported to Jatex Int'l in writing. Any damage that occurred duringtransit that was not visible at the time of delivery is consideredconcealed loss or damage. Due to rough handling in transit it ispossible to damage the contents of a box or carton without damaging thecarton itself. If such a situation occurs it is important to contactJatex International immediately for instructions on how to handle theclaim. If a claim is to be filed it is important to save all thecartons that the damaged merchandise arrived in. If this packingmaterial is not available for inspection by the carrier your claim maybe denied. You must open all received boxes and inspect products forconcealed damage within 7 calendar days of deliveryand Jatex International and the delivering carrier must be notified atthat time. All concealed damage claims not filed with the carrierwithin fifteen (15) days will not be honored. At least two clearpictures are to be mailed or e-mailed to customer service immediately.After this timeframe claims may not be honored.Claims must be madewithin 5 - 10 days after receipt of merchandise and are subject to a15% restocking charge. Jatex will not accept any freight claims after10 days of receipt of merchandise. No claims will be accepted afterthis time. No returns will be accepted without proper authorization.All returns must clearly display a return authorization number. CallCustomer Service for Return Authorization Instructions. Jatex will notissue call tags, Shipping charges on all returned merchandise must beprepaid.
Most furniture orders,as well as other large quantity orders, will ship motor freight due tothe size and weight of the cartons; including restrictive shippingcosts. Residential and other accessorial charges (inside delivery,lift-gate required, re-delivery, etc.) are the responsibility of thecustomer.
Disclaimer
All fees and payments made to Jatex International submitted via creditcard and/or debit card require an imprint of the card; usually taken atthe show or time of sale or by sending a Credit Card Authorizationdirectly to Jatex via mail, email or fax. By providing credit cardinformation, you agree that you are the rightful owner of the card, andthat you agree to authorize Jatex International to charge the specifiedcard for the order as submitted and in accordance with these terms.All Jatex Internationalproducts are hand made. Sizes are approximate. Color variations andimperfections are the characteristics of hand craftsmanship and willnot be considered as defects. Items are for decorative use only and areNOT FOOD SAFE.
Neither seller normanufacturer shall be liable for any injury, loss or damage, direct orconsequential, arising out of the use of or the inability to use theproduct. Before using, user shall determine the suitability of theproducts for his/her intended use, and user assumes all risk andliability whatsoever therewith. The preceding statements are made inlieu of all warranties, expressed or implied. Sellers and manufacturersonly obligation shall be to replace such quantity of the product provedto be defective if returned within ten days of receipt of merchandise.
Rug & Pillow Sales
Due to the one of a kind nature of our rugs and pillows, all sales areFINAL unless specifically noted on the Sales Order or Purchase Orderform.Rugs sent on approvalare sent on a 10 day approval basis. Merchandise sent on approval mustbe secured by credit card payment. The sale is considered final if themerchandise is not returned within 10 days of receipt. All returns mustbe insured for the full value of the product. Customer is responsiblefor all shipping charges incurred in connection with the shipping ofmerchandise on approval.
Due to the unique nature of the product, Jatex Int'l will not accept any cancellation on rug or pillow orders.