FOR TRADE ONLY TERMS AND CONDITIONS FOR SALE OF MERCHANDISE
Please read our Terms and Conditions carefully. If you have any questions, please contact us.
New Accounts
All new accounts must be paid by credit card Visa MasterCard, AmericanExpress), or prepaid (by bank check, money order, or wire transfer). Jatex does not accept C.O.D. orders. Pre-payments must be cash (money order or bank check only). Please note, we do not charge you card until the order is packed and actually ready to ship; unless your order contains custom furniture that requires a deposit. (See Custom Kilim Furniture Deposit section below)
Minimum Order Requirements
Minimum opening order is $500.00, and minimum reorders are $250.00. All lines except furniture can be combined to meet minimum. Orders which do not meet minimum will be charged a $30.00 processing fee.
Terms
Initial orders and all orders under $500.00 must be pre-paid. Jatex Int'l accepts company checks, VISA; MasterCard; and AMEX; as forms of payment.
Net 30 day terms may be applied for after the completion of your first order and are subject to strict credit approval. We require a D&B number and one (1) bank reference and minimum of one year business credit history to quality for credit application.
Custom Kilim Furniture Deposit
Due to the nature and construction of our custom Kilim Furniture, all custom furniture orders require a 50% non-refundable deposit upon placement of the order. Furniture orders received without the required deposit will not be processed and will delay your anticipated shipment date.
Most custom Kilim orders require a four to eight (4 - 8) week lead time, depending on the season. Projects that require a specific installation date must be specified on the order at time of placement or in writing sent separately including the order date, purchase order number if applicable, and the requested shipment date.
Delinquent Accounts
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Your account must be current before any new orders will be processed.
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Orders placed during a credit hold must be prepaid.
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Consistently delinquent accounts will revert to prepaid status.
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Delinquent accounts over 60 days will be submitted to collections. Customer agrees that all collection proceedings are subject to Massachusetts jurisdiction.
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Customer will be responsible for all collection costs and fees.
- Returned (NSF) or stop payment checks are subject to a $40.00 service charge.
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Orders which are paid by credit card after 30 day terms have already been extended will incur a 4% service charge.
Changing/Cancelling Orders
Any changes to orders, including notification of cancellation must be submitted to Jatex Int'l in writing by fax to 978-258-1085. Without proper documentation any refused shipments will be charged shipping cost plus a 25% restocking fee.
Damaged Goods Claims
Any visible or concealed freight damage must be reported in writing on the Bill of Lading and faxed to Jatex International at 978-258-1085 within 5 business days of receipt. Jatex will not file a claim with the frieght company if no report is made within that time frame.
Upon receipt of shipment, inspect all packages and report visible damage to the carrier upon acceptance. All damaged merchandise must be reported to Jatex Int'l in writing. Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a box or carton without damaging the carton itself. If such a situation occurs it is important to contact Jatex International immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save all the cartons that the damaged merchandise arrived in. If this packing material is not available for inspection by the carrier your claim may be denied. You must open all received boxes and inspect products for concealed damage within 5 business days of delivery and Jatex International and the delivering carrier must be notified at that time. All concealed damage claims not filed with the carrier within 5 business days will not be honored. At least two clear pictures are to be mailed or e-mailed to customer service immediately. After this time frame claims may not be honored.
Claims must be made within 5 business days after receipt of merchandise. Jatex will not accept any freight claims after 5 days of receipt of merchandise. No claims will be accepted after this time. No returns will be accepted without proper authorization. All returns must clearly display a return authorization number. Call Customer Service for Return Authorization Instructions. Jatex will not issue call tags, Shipping charges on all returned merchandise must be prepaid.
Pricing & Shipping Fees
All Prices are FOB: Massachusetts and are subject to change without notice. Items not listed on price list are discontinued. Shipping and handling charges are not included in the product price. All prices and information quoted on this website are subject to change without notice.
Most furniture orders, as well as other large quantity orders, will ship motor freight due to the size and weight of the cartons; including restrictive shipping costs. Residential and other accessorial charges (inside delivery,lift-gate required, re-delivery, etc.) are the responsibility of the customer.
Back Orders
Back orders over $100.00 will ship when available unless otherwise noted on the Sales Order. Back orders under $100.00 will be cancelled and must be reordered.
Disclaimer
All fees and payments made to Jatex International submitted via credit card and/or debit card require an imprint of the card; usually taken at the show or time of sale or by sending a Credit Card Authorization directly to Jatex via mail, email or fax. By providing credit card information, you agree that you are the rightful owner of the card, and that you agree to authorize Jatex International to charge the specified card for the order as submitted and in accordance with these terms.
All Jatex International products are hand made. Sizes are approximate. Color variations and imperfections are the characteristics of hand craftsmanship and will not be considered as defects. Items are for decorative use only and are NOT FOOD SAFE.
Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the products for his/her intended use, and user assumes all risk and liability whatsoever therewith. The preceding statements are made in lieu of all warranties, expressed or implied. Sellers and manufacturers only obligation shall be to replace such quantity of the product proved to be defective if returned within ten days of receipt of merchandise.
Rug & Pillow Sales
Due to the one of a kind nature of our rugs and pillows, all sales are FINAL unless specifically noted on the Sales Order or Purchase Order form.
Rugs sent on approval are sent on a 10 day approval basis. Merchandise sent on approval must be secured by credit card payment. The sale is considered final if the merchandise is not returned within 10 days of receipt. All returns must be insured for the full value of the product. Customer is responsible for all shipping charges incurred in connection with the shipping of merchandise on approval.
Due to the unique nature of the product, Jatex Int'l will not accept any cancellation on rug or pillow orders.
Please read our Terms and Conditions carefully. If you have any questions, please contact us.
Minimum Order Requirements
Terms
Most custom Kilim orders require a four to eight (4 - 8) week lead time, depending on the season. Projects that require a specific installation date must be specified on the order at time of placement or in writing sent separately including the order date, purchase order number if applicable, and the requested shipment date.
Your account must be current before any new orders will be processed.
Orders placed during a credit hold must be prepaid.
Consistently delinquent accounts will revert to prepaid status.
Delinquent accounts over 60 days will be submitted to collections. Customer agrees that all collection proceedings are subject to Massachusetts jurisdiction.
Customer will be responsible for all collection costs and fees.
Orders which are paid by credit card after 30 day terms have already been extended will incur a 4% service charge.
Changing/Cancelling Orders
Claims must be made within 5 business days after receipt of merchandise. Jatex will not accept any freight claims after 5 days of receipt of merchandise. No claims will be accepted after this time. No returns will be accepted without proper authorization. All returns must clearly display a return authorization number. Call Customer Service for Return Authorization Instructions. Jatex will not issue call tags, Shipping charges on all returned merchandise must be prepaid.
All Jatex International products are hand made. Sizes are approximate. Color variations and imperfections are the characteristics of hand craftsmanship and will not be considered as defects. Items are for decorative use only and are NOT FOOD SAFE.
Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the products for his/her intended use, and user assumes all risk and liability whatsoever therewith. The preceding statements are made in lieu of all warranties, expressed or implied. Sellers and manufacturers only obligation shall be to replace such quantity of the product proved to be defective if returned within ten days of receipt of merchandise.
Rugs sent on approval are sent on a 10 day approval basis. Merchandise sent on approval must be secured by credit card payment. The sale is considered final if the merchandise is not returned within 10 days of receipt. All returns must be insured for the full value of the product. Customer is responsible for all shipping charges incurred in connection with the shipping of merchandise on approval.
Due to the unique nature of the product, Jatex Int'l will not accept any cancellation on rug or pillow orders.